Paused settlement (Escrow)

Hold funds in escrow before releasing them to your bank account. Useful for:

• Service delivery confirmation
• Milestone-based payments
• Dispute resolution periods
• Subscription trial periods

How it works

{
  "amount": 50000,
  "email": "customer@example.com",
  "currency": "NGN",
  "pauseSettlement": 1,
  "pauseSettlementDate": "2026-03-15"
}

Funds are held until March 15, 2026, then automatically released.

Fields

Settlement reporting

Download settlement reports for accounting and reconciliation:

1. Go to Reports → Settlements
2. Select date range
3. Choose format (CSV, PDF, Excel)
4. Download

Report includes:

• Settlement reference
• Transaction references
• Gross amounts
• Fees deducted
• Net settlement amounts
• Settlement dates

Pending settlements

In rare cases, settlement to your bank account may be delayed:

Common causes:

• Bank account closed or frozen
• Account name mismatch
• Bank network issues
• Public holidays or weekends

Resolution:

1. Check your settlement account details in Settings → Settlement
2. Update account if needed (may require re-verification)
3. Contact support for settlements pending longer than expected

Pending settlements remain in queue until the issue is resolved. Funds are not returned to your Credo balance - they will be settled once the account details are corrected.

Best practices

• Reconcile daily: Match your dashboard settlements with your bank account credits daily.
• Monitor paused settlements: Track paused settlements approaching their release dates.
• Use pre-configured splits: Prefer dashboard-managed splits over dynamic splits for easier auditing.
• Keep account updated: Ensure your settlement account is always active and correct.

Next steps